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Shipping and Payment|
United Kingdom (UK) |
Any European country (other than UK) | Anywhere Worldwide (other than Europe or UK) | |||||
| Weight (up to) |
Cost | Weight (up to) |
Cost | Weight (up to) |
Cost | ||
| 0.1 kg | £1.50 | 0.1 kg | £1.50 | 0.1 kg | £1.95 | ||
| 0.25 kg | £1.95 | 0.25 kg | £1.95 | 0.25 kg | £3.45 | ||
| 0.5 kg | £2.45 | 0.5 kg | £3.45 | 0.5 kg | £5.95 | ||
| 0.75 kg | £2.95 | 0.75 kg | £5.35 | 0.75 kg | £9.25 | ||
| 1.0 kg | £3.45 | 1.0 kg | £6.95 | 1.0 kg | £11.95 | ||
| 2.0 kg | £4.95 | 2.0 kg | £10.95 | 2.0 kg | £21.95 | ||
| 4.0 kg | £7.95 | 3.0 kg | £14.95 | 3.0 kg | £31.95 | ||
| 6.0 kg | £9.95 | 4.0 kg | £19.95 | 4.0 kg | £41.95 | ||
| 8.0 kg | £11.95 | 5.0 kg | £24.95 | 5.0 kg | £51.95 | ||
| 10.0 kg | £12.95 | Please contact us if your order is over 5.0 kg, as special options and special rates are available. | Please contact us if your order is over 5.0 kg, (2.0 kg in Canada) as special options and special rates are available. | ||||
| 20.0 kg | £15.95 | ||||||
| Please contact us if your order is over 20.0 kg, as special options and special rates are available | |||||||
Large orders (above the maximum weights shown above) are sent by DHL or Fedex. You can get the price for your order by calculating the total weight (in kg), estimate the packed dimensions (LxWxH in cm) and go to www.wedelivertheworld.co.uk
3. How do I make payment?
You can make payment through credit card or personal cheques/bank order.
Once you select the books to purchase from us and complete your order, you are
guided to our WorldPay secure servers for making payment with credit
card.
Alternatively, if you have a PayPal account, you can use that to pay for your order.
Follow the procedure as described above and proceed to the WorldPay payment gateway. Once there, you will be asked to select your payment method (visa, mastercard etc.) and one of theose payment methods is PayPal. Click PayPal and follow the further onscreen instructions.
.
You can pay by cheque or bank draft or Postal Order (PO).
Please make out in GB Pounds, payable to Total Training Support Ltd and send to the address provided below. Please go through the order process, using our shopping cart system.
You will be asked when you Checkout, whether you wish to pay by cheque/bank
draft. Your order will be stored in our database under your registered
name. All you need to do is write the Order # (which will be emailed to you) on the back of the cheque/draft/PO, (no covering letter is required) and we will match it up with your details that we hold, and we will ship your order as soon as your payment arrives.
4. What Credit/Debit Cards are accepted by airtechbooks.com?
The Credit/Debit cards we accept are shown at the left of this page. All our credit card transactions are handled by WorldPay, who specialise in
secure online creditcard transactions. If you have any questions regarding
your creditcard transaction, please see the
WorldPay Frequently Asked Questions.
6. How do you send books?
The books are sent via 1st Class Post (under 2kg) or Royal Mail's Standard Parcel Post (over 2kg) in the UK, or via Royal
Mail's Airmail service (Printed Paper) to all other countries. Orders above 5kg
(or 2kg to Canada) are sent via DHL. Please
contact us if your
order is heavier than this, as we can provide you with a choice of shipping
options, with insurance and tracking services.
7. What is the delivery period?
Generally, books are shipped within 24 hours of confirmation of your order. It
normally takes about 1-2 working days (1st Class Post) or 3-5 working days (Standard Parcel) for books to reach you in the UK, or 5-10 days in all
other countries. However, we would appreciate it if you would allow at least
twice this period before contacting us, as there is nothing we can do if your
order has been held up somewhere by one of the various shipping agencies it may
be handled by, especially for overseas shipments. The Royal Mail do not
usually investigate a lost parcel claim until at least 3-weeks have expired
since posting.
If speed and security of shipment are your primary concerns, please contact us before placing your order, as we can offer various options of fast delivery services (24 hours, 48 hours etc.), tracked services and insurance.
8. Can I collect my order in person, and save the shipping
cost?
Yes you can. Our address is shown below. Please
contact us or
phone us to be sure the book(s) are in stock, and that one of our staff is
available to meet you.
9. What is your returns policy?
We value your satisfaction, and therefore we have a "no-questions-asked" returns
policy. If you change your mind about the book(s), and decide it is not the book
you thought it was, or is simply not the book(s) for you, please return in
pristine condition (you may remove the cellophane wrapper, if fitted, but please
do not bend or crease the cover or spine) and we will refund the payment you
made for the book minus the cost of postage and packing.
If your book(s) arrive in poor condition, please contact us and we will arrange either a replacement book or a partial or full refund whichever you prefer.
10. Can I make payment by cheque?
You can make payment by cheque or bank draft or money order in advance payable
in favour of "Total Training Support Ltd". Please see Question 3 above for more
details.
11. I am a college/company. Can I make a credit transaction and pay
30 days after invoiced?
For UK colleges/companies, this is not a problem. You will need to go
through the normal online order process, as our system automatically calculates
the discount for large orders, and the postage and packing charges. When
you Check-out, you will be given the option to select "Pay after delivery".
You can then print the Invoice (Go to "My Account") and use it as your proforma
invoice. You can send us your own Order (with your Order number) if you
wish, but this is not necessary. Once we get your order, we will ship the
books immediately, together with a hard copy of the Invoice. Terms are
strictly 30 days from Invoice date.
For non-UK colleges/companies, please provide a cheque/draft made in GB Pounds with your Order. We will ship your books immediately upon receipt of your payment. You will need to go through the normal online order process, as our system automatically calculates the discount for large orders, and the postage and packing charges. When you Check-out, please select "Payment by Cheque/draft".
12. What if the postal service lose or damage my books in-transit?
We are insured for that, and we will re-ship or refund as appropriate, at no
cost to yourself. If your shipment has still not arrived after 3-weeks
have expired after we posted it, please
contact us.
13. What if the postal service cannot deliver my books?
Frequently customers provide an address which is incomplete or does not exist. Our postal carrier wil attempt to deliver 2-times, and if unsuccessful, we will request an alternative address from the customer, but if we receive no answer, the books will be returned. We will then refund the cost of the books, but NOT the postage cost. Any additional fees levied by the postal carrier for returning the books will also be paid by the customer.
It is imperitive that you provide a deliverable address, and a phone number that the postal carrier can contact you if there is a problem with the delivery.
The above applies also if the postal carrier is not able to get a signature upon delivery, and a card is left instructing the customer to collect the parcel, and the instruction is ignored. Usually a postal carrier will hold a package for only 7-days in this event.
14. What is your Mail Address?
You may contact us at
Total Training Support Ltd
4 Manor Cottages
Manor Drive
Kempston
Bedford
MK42 7AB
United Kingdom
Phone: 0044 (0)1234 843350
If you have any further queries please
contact us.