Frequently Asked Questions

1. I live in another country besides the United Kingdom, can I buy books from airtechbooks.com?
Yes, you can buy books from any other part of the world and we will ship them to you via airmail. Just browse the bookstore as usual, place your order and click Proceed to Checkout.. An additional shipping cost will be automatically calculated, based upon the weight of your order, and the ship-to address you have provided. You will be required to select this to confirm, then it will be added to your final shopping cart total.

2. What is the shipping cost?
The shipping cost is based upon the weight of the book(s) you order, and your ship-to address as you have specified. Since airtechbooks.com are based in the UK, the shipping costs to the UK are the cheapest. The rest of Europe is a little more expensive, and the cost to ship to the rest of the World are the most expensive of the three ship-to zones. The shipping cost is calculated automatically when you checkout with your shopping cart. We can reduce the shipping cost on large orders (more than 20kg). Please contact us if you are ordering in bulk.

Our shipping prices are based upon the Royal Mail's post tariffs for UK, European and Worldwide airmail post. You can see our shipping costs breakdown in the Shipping and payment section

3. How do I make payment?
You can make payment through credit card or personal cheques/bank order. Once you select the books to purchase from us and complete your order, you are guided to our WorldPay secure servers for making payment with credit card.

Alternatively, you can pay by cheque or bank order, or postal order. Please make to Total Training Support Ltd and send to the address provided on the About us page. Please go through the order process, using our shopping cart system. You will be asked when you Checkout, whether you wish to pay by cheque/bank draft. Your order will be stored in our database under your registered name, and will ship it as soon as your payment arrives.

4. How can I pay by PayPal

Follow the procedure as described above and proceed to the WorldPay payment gateway.  Once there, you will be asked to select your payment method (visa, mastercard etc.) and one of theose payment methods is PayPal.  Click PayPal and follow the further onscreen instructions.

5. What Credit/Debit Cards are accepted by airtechbooks.com?
The Credit/Debit cards we accept are shown at the left of this page. All our credit card transactions are handled by WorldPay, who specialise in secure online creditcard transactions. If you have any questions regarding your creditcard transaction, please see the WorldPay Frequently Asked Questions.

6. I am looking for a book, which is not listed in your catalogue.
Please let us know here the name of the book and publisher, and if possible, we will get one for you.

7. How do you send books?
The books are sent via Royal Mail's Standard Parcel Post in the UK, or via Royal Mail's Airmail service (Printed Paper) to all other countries. Orders above 5kg (or 2kg to Canada) are sent via Parcel Force. Please contact us if your order is heavier than this, as we can provide you with a choice of shipping options, with insurance and tracking services.

8. What is the delivery period?
Generally, books are shipped within 24 hours of confirmation of your order. It normally takes about 3 working days for books to reach you in the UK, or 5-10 days in all other countries. However, we would appreciate it if you would allow at least twice this period before contacting us, as there is nothing we can do if your order has been held up somewhere by one of the various shipping agencies it may be handled by, especially for overseas shipments. The Royal Mail do not usually investigate a lost parcel claim until at least 3-weeks have expired since posting.

If speed and security of shipment are your primary concerns, please contact us before placing your order, as we can offer various options of fast delivery services (24 hours, 48 hours etc.), tracked services and insurance.

9. Can I collect my order in person, and save the shipping cost?
Yes you can. Our address is shown below. Please contact us or phone us to be sure the book(s) are in stock, and that one of our staff are available to meet you.

10. What is your returns policy?
We value your satisfaction, and therefore we have a "no-questions-asked" returns policy. If you change your mind about the book(s), and decide it is not the book you thought it was, or is simply not the book(s) for you, please return in pristine condition (you may remove the cellophane wrapper, if fitted, but please do not bend or crease the cover or spine) and we will refund the payment you made for the book minus the cost of postage and packing.

If your book(s) arrive in poor condition, please contact us and we will arrange either a replacement book or a partial or full refund whichever you prefer.

11. Can I make payment by cheque?
You can make payment by cheque or bank draft or money order in advance payable in favour of "Total Training Support Ltd". Please see Question 3 above for more details.

12. I am a college/company.  Can I make a credit transaction and pay 30 days after invoiced?
For UK colleges/companies, this is not a problem.  You will need to go through the normal online order process, as our system automatically calculates the discount for large orders, and the postage and packing charges.  When you Check-out, you will be given the option to select "Pay after delivery".  You can then print the Invoice (Go to "My Account") and use it as your proforma invoice.  You can send us your own Order (with your Order number) if you wish, but this is not necessary.  Once we get your order, we will ship the books immediately, together with a hard copy of the Invoice.  Terms are strictly 30 days from Invoice date.

For non-UK colleges/companies, please provide a cheque/draft made in GB Pounds with your Order.  We will ship your books immediately upon receipt of your payment. You will need to go through the normal online order process, as our system automatically calculates the discount for large orders, and the postage and packing charges.  When you Check-out, please select "Payment by Cheque/draft".

13. What if the postal service lose or damage my books in-transit?
We are insured for that, and we will re-ship or refund as appropriate, at no cost to yourself. If your shipment has still not arrived after 3-weeks have expired after we posted it, please contact us.

14. What if the postal service cannot deliver my books?

Frequently custmers provide an address which is incomplete or does not exist.  Our postal carrier wil attempt to deliver 2-times, and if unsuccessful, will request an alternative address, but if we receive no answer, the books will be returned.  We will then refund the cost of the books, but NOT the postage cost.  Any additional fees levied by the postal carrier for returning the books will also be paid by the customer.

It is imperitive that you provide a deliverable address, and a phone number that the postal carrier can contact you if there is a problem with the delivery. 

The above applies also if the postal carrier is not able to get a signature upon delivery, and a card is left instructing the customer to collect the parcel, and the instruction is ignored.  Usually a postal carrier will hold a package for only 7-days in this event.

15. What is your Mail Address?

You may contact us at

Total Training Support Ltd
4 Manor Cottages
Manor Drive
Kempston
Bedford
MK42 7AB
United Kingdom

Phone: 0044 (0)1234 843350


If you have any further queries please contact us.